You’ve been telling us that now more than ever, you want to improve your supporter experience but that people, processes and systems keep getting in the way. So, at the Institute of Fundraising’s annual convention this year we shared fresh ways to improve your supporter experience. We shared tips and techniques plus examples of successes we’d had. We had lots of lovely feedback, so now we’re sharing this with you along with a workbook so you can start creating change straight away.

In this first video Lianne:

• explores why supporter experience is more important than ever

• shares our principles of good experience

• introduces our supporter experience design model

• gives you an overview of each stage of the model.

You can download the workbook here.

In the second video, Craig:

• walks you through how to generate the insights you need cheaply and quickly.

• shows you how to quickly get a really good understanding of the problem you’re
  trying to solve

Part two of the sessions will be online soon. Do let us know any questions or feedback.